Jet Gear Policies

Welcome to Jet Gear!
We’re dedicated to offering a smooth, secure, and satisfying shopping experience — from placing your order to receiving it. Please take a moment to review our delivery, return, and payment policies to ensure everything is clear and transparent.

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🚚 Delivery Policy

• Cairo: Delivery within 3 working days.
• Delta & Alexandria: Within 4 working days.
• Upper Egypt & Red Sea: Within 5 working days.
• Please make sure to provide complete and accurate details (full phone number, building number , Email ,  street name, area, and city) to avoid any delays.
• International Shipping: Delivered within 6 working days.
• Delivery time starts the next day after placing your order.

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🔁 Return & Exchange Policy

• Returns and exchanges are accepted within 14 working days of receiving your order.
• Items must be unused, unwashed, and in their original packaging.
• For refunds, delivery fees will be deducted unless the product is defective or the wrong model/size was sent.
• For exchanges, the customer covers the exchange delivery fees, unless there’s a defect or wrong item, in which case Jet Gear covers all shipping costs.

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💳 Payment Methods

We offer multiple secure and convenient payment options:
• Cash on Delivery (COD): Pay upon receiving your order.
• Credit / Debit Cards: We accept Visa and MasterCard through a secure payment gateway.
• Installments: Available for selected cards and payment services.

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💬 Customer Support

For any inquiries, assistance, or order updates, please reach out to us:
📞 Customer Care: +20 [ 01109528380 ]
📧 Email: support@jetgear.com
⏰ Working Hours: Saturday – Thursday, 10 AM – 7 PM