Shipping policy

  • Welcome to Jet Gear!
    Weโ€™re dedicated to offering a smooth, secure, and satisfying shopping experience โ€” from placing your order to receiving it. Please take a moment to review our delivery, return, and payment policies to ensure everything is clear and transparent.

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    ๐Ÿšš Delivery Policy

    โ€ข Cairo: Delivery within 3 working days.
    โ€ข Delta & Alexandria: Within 4 working days.
    โ€ข Upper Egypt & Red Sea: Within 5 working days.
    โ€ข Please make sure to provide complete and accurate details (full phone number, building number , Email ,ย  street name, area, and city) to avoid any delays.
    โ€ข International Shipping: Delivered within 6 working days.
    โ€ข Delivery time starts the next day after placing your order.

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    ๐Ÿ” Return & Exchange Policy

    โ€ข Returns and exchanges are accepted within 14 working days of receiving your order.
    โ€ข Items must be unused, unwashed, and in their original packaging.
    โ€ข For refunds, delivery fees will be deducted unless the product is defective or the wrong model/size was sent.
    โ€ข For exchanges, the customer covers the exchange delivery fees, unless thereโ€™s a defect or wrong item, in which case Jet Gear covers all shipping costs.

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    ๐Ÿ’ณ Payment Methods

    We offer multiple secure and convenient payment options:
    โ€ข Cash on Delivery (COD): Pay upon receiving your order.
    โ€ข Credit / Debit Cards: We accept Visa and MasterCard through a secure payment gateway.
    โ€ข Installments: Available for selected cards and payment services.

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    ๐Ÿ’ฌ Customer Support

    For any inquiries, assistance, or order updates, please reach out to us:
    ๐Ÿ“ž Customer Care: +20 [ 01109528380 ]
    ๐Ÿ“ง Email: support@jetgear.com
    โฐ Working Hours: Saturday โ€“ Thursday, 10 AM โ€“ 7 PM

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